What have you seen?
Gloved hands lifting a mattress seam and shining a torch along it

Pest control

Bed bug treatment

Check the mattress seams before anything else.

Bed bugs are usually treated over more than one visit, with a mix of methods, so the first job is confirming it's bed bugs and not some other biter.

What have you seen?

Only one local pest business gets your number.

  • Matched to what you've seen
  • Only one local pest business gets your number.
  • Where the job needs a pest licence, we check it on the state register, including the termite category for termite jobs.
  • Matched to what you've seen

    Before a pest business can take jobs from Which Pest, we record the jobs it handles, so a termite job never goes to a business that only sprays for spiders.

  • Only one local pest business gets your number.

    We pass your contact details to one local pest business so it can contact you about this job, and nobody else gets them.

  • The licence rules where you live

    Where the job needs a pest licence, we check it on the state register, including the termite category for termite jobs. How we check pest businesses

What happens next

A local pest business calls you.

What have you seen?
  1. Tell us what you've seen

    The pest, one detail about it, and your postcode. A few taps.

  2. We pass it on

    We pass your enquiry to one local pest business that handles exactly this. They quote, do the work and deal with you directly.

  3. They call you

    The pest business talks it through, usually inspects first, and quotes in writing. You decide.

Updated 3 November 2026 · Written by the Which Pest team · How we check our facts

About the bites

Very rarely, someone has a severe allergic reaction (anaphylaxis) to bed bug bites: call 000. For ordinary bites, healthdirect suggests washing them with antiseptic soap, an ice pack for swelling and an anti-itch cream such as calamine. Try not to scratch, and see a doctor if a bite looks infected.

How to know it's bed bugs

Bites alone don't settle it. healthdirect says some people take up to 9 days to react, and as many as 1 in 5 never react at all, so the person with no marks may be sharing a bed with the one covered in them.

Look for the bugs and what they leave behind. Adults are flat, oval and wingless, about half a centimetre long, light brown until they feed and rust red afterwards. Young ones are cream coloured, and the eggs are cream and about 1 mm long.

Start at the mattress seams, then the bed frame, bedside tables, picture frames, skirting boards and carpet edges. Rusty or dark spots on the mattress, sheets or wall are droppings, and a large infestation can give off a sickly sweet smell.

What to photograph for the pest business

  • A live bug, an egg or a shed skin, with something beside it for scale.
  • Spotting along the mattress seams and the corners of the bed base.
  • Which beds and rooms are affected, and who is getting bitten.
  • Any recent travel, guests or second-hand furniture.

What a bed bug treatment usually involves

Expect an inspection of every bed and the rooms around them, then a plan. Victoria's Department of Health says bed bugs typically need a mix of non-chemical and chemical treatments, so ask which non-chemical methods the business uses (some offer heat treatment) and which products, by full name.

Plan on a follow-up. Better Health Channel says repeat visits may be needed because bed bugs pass through several life stages, and they can survive months without a feed, so a quiet week isn't proof they've gone.

Better Health Channel also advises against treating bedding with pesticide. Bedding and clothes are usually washed and dried instead, so ask what you'll need to do before each visit.

What makes it a bigger job

More beds, more rooms and more time since the first bite all add to it, and so does clutter around the bed, which gives bed bugs more places to hide.

Places where people come and go are harder. Better Health Channel says bed bugs turn up most in hotels, motels, hostels and apartment complexes, though any household can get them. In a NSW block of units, if the work reaches the common areas, residents must be given a pesticide use notice at least 5 working days ahead, including when a strata managing agent arranges it.

Before the technician arrives

You can

  • Keep sleeping in your own bed. Moving to the couch or a spare room can spread them to more furniture.
  • Wash the bedding and clothes from the affected room, and dry them hot if you have a dryer.
  • Vacuum the mattress seams and the carpet edge, then empty the vacuum into a sealed bag outside.
  • Hold off throwing out the mattress until the technician has seen it.
  • Check second-hand furniture before it comes inside, and check hotel beds when you travel.

Leave to a pest business

  • Inspecting every room where people sleep, and the furniture nearby.
  • Treating bed frames, cracks and furniture, and deciding what can be treated.
  • Follow-up visits for the bugs that hatch after the first one.
  • Working with strata or the neighbours when it's an apartment.

Ask before you say yes

  • How many visits does the plan include, and how far apart are they?
  • Which non-chemical methods will you use, and which products, by full name?
  • What do we need to do with bedding, clothes and furniture before each visit?
  • Will you check the rooms next to the bedroom too?
  • What results should we expect, and what does any warranty cover, in writing?

Where we'd start with bed bug treatment

We'd strip the bed and run a torch along every mattress seam before calling anyone. Found a bug, a skin or the rusty spotting? Photograph it, keep sleeping where you are, and tap Bed bugs. Clean homes get them too, and the sooner a pest business sees them, the fewer rooms they reach.

Want someone to look at it?

Tell us what you've seen and your postcode, and a local pest business that handles exactly that calls you to talk it through.

What have you seen?

Questions

Bed bug treatment: common questions

Do bed bugs spread disease?

NSW Health says bed bugs aren't known to spread disease and aren't considered a public health hazard. The itching and lost sleep are real, though, and heavy scratching can lead to a skin infection.

How did we get bed bugs?

Usually they hitch a ride. They hide in luggage, clothing, bedding and furniture, so travel and second-hand furniture are the common routes. Health NZ notes they can't fly but can crawl short distances, which is how they reach the next room.

Can I treat bed bugs myself?

You can do the washing, vacuuming and checking that helps, but we'd leave the treatment to a pest business. Bed bugs tuck into cracks in frames and furniture, and Better Health Channel advises against putting pesticide on bedding.

Should I throw out the mattress?

Ask the technician first. A new mattress doesn't deal with the bugs in the bed frame, skirting boards and furniture, and it can pick them up again. If one does go, wrap it before it leaves the room.

Seen a pest? Tell us what it is.

What you have seen, one tap about it and your postcode. Then a local pest business that handles exactly that calls you.

In your city

Bed bug treatment near you

Where this information comes from

Rules and advice change, so check the source before you act on anything here. How we write and check these pages.

What have you seen?