The four taps
What have you seen?
Tap the closest match on the specimen tray: a wasp nest, bees, rats or mice, termites, cockroaches and so on. If you can't tell, tap Not sure what it is and tell us the signs instead: noises at night, droppings, bites, damaged timber, a nest.
One detail about it
One question that changes who should come: where the nest is, whether it's a swarm or bees in the wall, small kitchen cockroaches or big outdoor ones. It's the detail a pest business asks first.
Your postcode
So the job goes to a business that works near you.
Who to call
Your first name and mobile, an email if you like, and a note if there's more to say. Then one tick to agree we can pass your details on.
What happens after you send it
We pass your enquiry to one local pest business that handles exactly this. They quote, do the work and deal with you directly.
Only one local pest business gets your number. They call from their own mobile, so it may be a number you don't know. They'll usually want to inspect before they quote, because most pest jobs depend on what's actually there and how it's getting in.
You decide whether to go ahead. The quote, the work, the products used and any warranty are between you and the pest business.
Some jobs we send somewhere else
A bee swarm hanging on a branch or fence is usually a job for a local beekeeper, so the form points you to one instead of sending it on. Bees going in and out of a gap in the house are a pest job.
In Queensland, anything that might be fire ants is reported to Biosecurity Queensland first. In Western Australia, European wasps are reported to the state agriculture department, which deals with the nest. The form shows those lines when your postcode is in either state.
Snakes are a job for a licensed snake catcher, not a pest business, so we don't take snake jobs.
What we are, and what we aren't
Which Pest is a referral service and a field guide. We don't do pest work, we don't sell products, and we never make claims about products or results: those are questions for the pest business, in writing. The guides on this site are there to help you work out what you've got and what to ask.
