If someone may have been poisoned
Call the Poisons Information Centre on 13 11 26, any time, or 000 if someone is unwell or has collapsed. For a pet, call your vet straight away. Keep the product name if you have it. A complaint can wait until everyone is safe.
A problem with the pest business's work
Put it in writing to the business
Say what's wrong, what you'd like done and by when. Keep the quote, the invoice, any treatment record or report, photos and every message.
Ask what was used
Ask for the full product name and where it was applied. Pest businesses keep records of their treatments, and the product name is what a regulator or doctor will ask for.
Know where you stand
Under the Australian Consumer Law, a service you pay for must be done with due care and skill, and you deal with the business you paid. If you were sold a bigger job at the visit than the one you asked about, you may have cooling-off rights for an unsolicited sale. Your state's consumer affairs or fair trading office can tell you the next step.
Pesticide misuse goes to the regulator
If you think a pesticide was misused, or the work was done by someone without a pest licence, report it to the regulator where you live: the NSW EPA, the Victorian Department of Health, Queensland Health, or the Department of Health in Western Australia. In Queensland, termite work is also licensed by the Queensland Building and Construction Commission. The state pages list the regulator for every state and territory.
A complaint about us
If we sent your job to the wrong kind of business, if your details went somewhere they shouldn't, or if something on this site was wrong, that's a complaint about us rather than the pest business. A complaint about how your details were handled can go to the Office of the Australian Information Commissioner, as our privacy policy explains. [to confirm: lawyer review of how people reach us with a complaint]
