Who holds your details
This policy covers Which Pest, a referral service that passes household pest jobs to local pest businesses. The details you give us are held by Which Pest. [to confirm: lawyer review of the identity and contact details this policy must give]
What we collect
- From the enquiry form: what you've seen, the one detail you tapped, your postcode, first name and mobile, and your email and note if you add them.
- Your consent: a record that you ticked the box agreeing we can share your details with one local pest business about this job.
- We don't ask about health, allergies or pregnancy in the form. If you mention them in a note, they go to the pest business with the job so it can plan the treatment.
- From the website itself: if we use Microsoft Clarity to see how people use the site, anything typed into the form is hidden from its recordings. The form uses Google reCAPTCHA, the "I'm not a robot" box, to stop spam, and that sends Google information about your browser and how you use the box.
Why we collect it, and who it goes to
We use your details to match your job and so the pest business can contact you about it. Businesses near you that handle your kind of job may see the job, your first name and your suburb before one of them takes it. Your mobile, email and full details go only to the business that takes your job.
We use other businesses to run the site and store information, such as hosting, and some of them are overseas.
If you leave out a way to reach you, we can't pass the job on, because the pest business would have no way to contact you.
What we keep, and why
Job requests and consent records are kept so we can answer questions about a job later, and for no other purpose.
Seeing or correcting your details
You have the right to ask what we hold about you, and to have it corrected.
If you're unhappy with how we've handled it
You can take a privacy complaint to the Office of the Australian Information Commissioner. A problem with a pest business's work is a separate matter: complaints covers that.